Overview

Any personal information that you provide to Pet Card when using its products, services, or websites is governed by this Privacy Policy.

Please ensure that you read this Privacy Policy carefully and understand the purposes for which personal information provided to Pet Card may be collected, stored, used, and disclosed.

Definitions

• Personal Information: Information or an opinion that identifies you, or from which your identity can be reasonably ascertained, irrespective of whether the information or opinion is true or not, and regardless of the form that it is recorded in.
• Sensitive Information: Includes details such as biometrics, criminal record, genetics, health, political or philosophical beliefs, racial or ethnic origin, and sexual orientation or practices.

Updates to the Privacy Policy

Pet Card may amend this Privacy Policy from time to time. Any amended Privacy Policy will be displayed on our website, and a copy can be made available upon request.

1. Collection of Personal Information

Pet Card may collect personal information when you access its web applications, websites, products or services. Where possible, Pet Card will collect the information directly from you. In some cases, personal information may be collected from employers, suppliers and partners.

Personal information may include:

• Names, addresses, and dates of birth
• Identity verification answers
• Assessment results, grades, and feedback
• User activity logs and enrolment details

Sensitive information may be collected but will only be used with express consent unless otherwise permitted by law.

Personal information may also be collected indirectly through partners and suppliers to enable seamless service delivery, such as training programs and special offers.

Personal information is only collected when necessary for Pet Card’s functions and activities, as required by the Australian Privacy Principles (APPs).

2. Use of Personal Information

Personal information may be used to:

• Administer systems and training services
• Provide learning tools and verify user competence
• Transmit messages between users and suppliers and partners
• Conduct surveys and promotional events
• Process payments and improve products
• Notify users of product upgrades or related events

Personal information may also be shared with partners for activities such as certification validation, enrolment in partner programs, and facilitating partner service integrations.

Personal information will not be used for purposes beyond those outlined unless explicit consent is provided.

3. Direct Marketing

Pet Card may use personal information to market its products and services with implied or express consent. Users may opt out of receiving marketing material at any time through:

• Direct contact using the details provided
• Unsubscribing via links in electronic communications

Pet Card will not disclose personal information to third parties for marketing purposes without user consent.

4. Disclosure to Third Parties

Pet Card may disclose personal information to:

• Related entities and IT/cloud service providers
• External advisors such as auditors and lawyers
• Government authorities where required by law
• Prospective purchasers during business acquisitions

Pet Card ensures that any cross-border disclosures are consistent with the APPs, including implementing appropriate safeguards such as binding agreements.

5. Data Security

Pet Card employs reasonable security measures, including user access restrictions and encryption, to protect stored information. While these measures mitigate risk, complete security cannot be guaranteed due to inherent internet vulnerabilities.

Retention of learning and certification records ensures ongoing support and verification. These records are retained for a reasonable period unless a user requests deletion.

 Data breaches will be managed in line with the Privacy Act 1988, including notification requirements for eligible breaches.

6. Cookies

Cookies are used to enhance website functionality but do not collect personally identifiable information. Users can disable cookies via browser settings.

Analytics tools used on the website may collect aggregated data to improve user experience, but this data is anonymised.

7. Cross-Border Data Transfers

Pet Card takes reasonable steps to ensure offshore recipients comply with APPs. Where this is not feasible, users will be informed, and their consent will be sought prior to any cross-border disclosure.

This includes ensuring that foreign privacy laws are consistent with Australian standards where practicable.

8. Use of Anonymised Data

Pet Card may use anonymised or aggregated data to improve its services, conduct research, and develop new features. This data does not identify individual users.

9. Access and Deletion of Information

Users may request access to or deletion of their personal information by submitting written requests. Fees may apply for providing access, but not for correcting or deleting information. Requests are processed within a reasonable timeframe, typically within 30 days.

10. Complaints and Contact Details

For complaints, data access, or policy queries, contact:

Pet Card Global Pty Ltd
Level 6, 71 Langridge St
Collingwood VIC 3066
Australia
Email: support@petcard.global
Website: www.petcard.global

Complaints are taken seriously and will be addressed within 30 days. If unresolved, users can contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).